Seller FAQs

Kozicart is open to artisans, creators, makers, home-based entrepreneurs and small businesses offering eligible handmade, handcrafted or creative products. Seller eligibility and documentation requirements may vary depending on your business type, products and applicable regulations.

You can start by registering through the Become a Seller section on Kozicart. You will be asked to provide the required seller and business information. Once your registration is reviewed and approved, you can start setting up your seller profile and adding products according to Kozicart's marketplace guidelines.

Not necessarily. Individual creators, artisans and small businesses may be able to sell on Kozicart, subject to applicable requirements. The documents and information required may depend on your seller type and applicable laws.

Yes. Home-based artisans and creators can apply to sell on Kozicart, provided their products meet our marketplace requirements.

Kozicart is primarily focused on handmade, handcrafted and creative products. Sellers should provide accurate information about the products they list and must have the appropriate rights and permissions to sell them.

Seller registration may require information such as: - Name and contact details - Seller or business information - Pickup or business address - Payment and settlement details - Applicable tax or business information - Product and category information The exact requirements may vary depending on your seller type and Kozicart's current policies.

Yes. Certain seller information can be updated through your seller account. Some changes may require verification or approval.

Yes. Sellers can request account closure subject to any pending orders, payments, refunds or other outstanding obligations.

You can list eligible handmade, handcrafted and creative products across categories such as: - Fashion & Accessories - Home Décor - Gifts - Art & Crafts - Personalized Products - Toys - Stationery - Lifestyle Products - Handmade Beauty & Lifestyle Items - Other creative and handmade products Products must comply with Kozicart's marketplace rules and applicable laws.

Yes. Customized and personalized products can be listed where permitted. Sellers should clearly mention customization options, available choices, additional charges and expected processing time.

The number of products you can list may depend on your seller plan or Kozicart's current marketplace policies.

A good product listing should include: - Product name - Clear and accurate description - Product photographs - Price - Available variations - Size or dimensions - Material or ingredients, where applicable - Customization options - Processing time - Shipping information - Return or cancellation conditions, where applicable

Yes. Sellers are encouraged to use clear, accurate photographs of their own products. You should only upload images that you own or have permission to use.

Yes. Product information can generally be updated through your seller account, subject to Kozicart's review or approval process where applicable.

New orders will appear in your Kozicart seller account. Depending on the platform's notification settings, you may also receive an email or other notification.

Review the order details, prepare the product according to the customer's requirements and process the order within the stated processing time.

If you are unable to fulfill an order, contact Kozicart support as soon as possible. Repeated cancellations or failure to fulfill orders may affect your seller account according to the applicable seller policies.

Processing time can vary depending on the product. Sellers should provide realistic processing times and fulfill orders within the time communicated to customers.

Yes. Made-to-order products can be listed where appropriate. The listing should clearly state that the product is made to order and mention the expected processing time.

Shipping arrangements may depend on Kozicart's marketplace setup and the seller's shipping configuration. The applicable shipping process, responsibilities and charges will be communicated to sellers during onboarding.

Where seller-managed shipping is permitted, sellers may use their preferred courier or delivery service, subject to Kozicart's shipping requirements.

Sellers may be able to offer shipping across India depending on their products, location and available courier services.

Where tracking is available, sellers should provide accurate tracking information so that customers can follow their orders.

The process depends on the shipping method and the party responsible for shipping. Sellers should report shipping issues promptly and provide any required information or documentation.

Kozicart may charge sellers a commission, subscription fee, transaction fee, shipping-related fee or other applicable charges depending on the marketplace model. The applicable fee structure will be communicated before or during seller onboarding.

Where a commission applies, it may be calculated based on the applicable order value or other terms defined in the seller agreement. The exact calculation and applicable rates will be clearly communicated to sellers.

Additional charges may apply depending on the services used by the seller, such as payment processing, shipping or other marketplace services. Any applicable charges will be communicated according to Kozicart's current fee structure.

Eligible seller earnings are settled to the payment or bank account registered with Kozicart, subject to verification and the applicable settlement terms.

Seller settlements may be subject to order completion, payment confirmation, refunds, cancellations and the applicable settlement schedule. The settlement schedule will be communicated during seller onboarding.

If an order is eligible for a refund, the refund will be handled according to Kozicart's applicable refund policy and seller terms. Any corresponding adjustment to the seller's settlement will be made according to the applicable marketplace rules.

Sellers may be responsible for returns depending on the product, reason for return and applicable Kozicart policies. Sellers should review the marketplace's return and refund requirements before listing products.

The seller may be required to provide information, photographs or other details to help resolve the issue. Where appropriate, the seller may be responsible for replacement, refund or other resolution according to the applicable policy.

Return eligibility is determined according to Kozicart's applicable return policy, product category and seller terms. Customized or personalized products may have different return conditions where permitted.

You must have the appropriate rights, licenses or permissions to sell products or use trademarks, designs, photographs and other intellectual property. Kozicart does not permit unauthorized or counterfeit products.

Sellers are responsible for ensuring that their products and designs do not violate another person's intellectual property rights.

Kozicart may remove listings, restrict products or take other appropriate action according to the seller agreement and marketplace policies.

Yes. Product descriptions, photographs, pricing, materials, dimensions, availability and other information should be accurate and not misleading.

Yes. Kozicart may review products and listings to ensure they meet marketplace requirements and applicable policies.

For seller-related questions, please contact our Seller Support team. Email: sellers@kozicart.com Phone: +91 96206 39268 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

We're happy to help. Contact Seller Support with your seller account details and a description of your question or issue.