Terms and Conditions
Effective Date: October 2, 2026
Last Updated: October 2, 2026
1. Introduction
Welcome to Kozicart, an online marketplace dedicated to handmade, handcrafted and creative products.
These Terms & Conditions govern your access to and use of the Kozicart website, marketplace, accounts and related services.
By accessing or using Kozicart, you agree to these terms. If you do not agree, please discontinue using the platform.
2. About Kozicart
Kozicart provides an online marketplace where independent artisans, creators, makers and eligible businesses can showcase and sell products to customers.
Unless expressly stated otherwise for a particular product or transaction, third-party sellers are responsible for the products they list, their product descriptions, pricing, inventory and fulfilment obligations.
Kozicart facilitates marketplace transactions and provides platform-related services in accordance with applicable law and its published policies.
3. Eligibility and Accounts
You must provide accurate information when creating an account or placing an order.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Keeping your account information accurate and updated.
- Notifying us of suspected unauthorized account access.
- Ensuring that your use of Kozicart complies with applicable laws.
We may restrict or suspend accounts where required for security, compliance or enforcement of these terms.
4. Products and Listings
Products displayed on Kozicart may be offered by independent sellers.
Product descriptions, photographs, dimensions, materials, customization options, availability, pricing and processing times are provided by the relevant seller, subject to marketplace requirements.
Customers should review the product information, seller details, delivery estimates and applicable policies before purchasing.
Handmade products may have minor variations in color, texture, dimensions or finishing. Such variations should remain consistent with the product description and applicable consumer rights.
5. Prices and Payments
Product prices and applicable charges will be displayed during the shopping and checkout process. Depending on the transaction, charges may include:
- Product price
- Applicable taxes
- Shipping or delivery charges
- Optional services or other disclosed charges
Payments may be processed through third-party payment service providers.
An order is considered confirmed according to the order confirmation and payment status displayed by Kozicart.
6. Orders and Availability
All orders are subject to product availability, payment confirmation and applicable seller fulfilment conditions.
We or the relevant seller may contact you if an order cannot be fulfilled, contains an error or requires clarification.
If an order is cancelled or cannot be fulfilled, any applicable refund will be handled according to the relevant policies and applicable law.
7. Shipping and Delivery
Shipping availability, charges, processing time and estimated delivery dates may vary by seller, product and destination.
Delivery estimates are provided for guidance and may be affected by circumstances beyond reasonable control, including courier delays, weather, operational disruptions or other unforeseen events.
Please refer to our Shipping Policy for further information.
8. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by the applicable policies displayed on Kozicart and any mandatory rights under applicable law.
Products that are defective, damaged, incorrect, spurious or materially inconsistent with their descriptions will be handled in accordance with applicable consumer protection requirements.
Customized or personalized products may have specific return or cancellation conditions where permitted by law.
Please review our Returns & Refund Policy and Cancellation Policy before placing an order.
9. Seller Responsibilities
Sellers are responsible for providing accurate product information, complying with applicable laws, fulfilling orders, maintaining product quality and following Kozicart's seller requirements.
Seller-specific obligations, fees, commissions, settlements and account conditions are described in the Seller Terms & Conditions and Seller Fees & Policies.
10. User Conduct
You agree not to:
- Use Kozicart for unlawful or fraudulent activities.
- Provide false or misleading information.
- Interfere with the security or functioning of the website.
- Attempt unauthorized access to accounts or systems.
- Upload malicious code or harmful content.
- Infringe intellectual property or privacy rights.
- Manipulate reviews, ratings or marketplace transactions.
11. Intellectual Property
Kozicart's website design, branding, logos, original content and platform materials are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute or commercially exploit Kozicart's protected materials without appropriate authorization.
Sellers retain or must possess the relevant rights to their own product designs, photographs and content, subject to the licenses or permissions granted to Kozicart for marketplace operations.
12. Reviews and User Content
Customers may be permitted to submit reviews, ratings, photographs or other content.
Users must ensure that their submissions are truthful, lawful and respectful and do not infringe the rights of others.
Kozicart may moderate, remove or restrict content that violates its policies or applicable law.
13. Third-Party Services
Kozicart may integrate third-party payment, delivery, analytics, communication or other services.
Use of those services may be subject to additional terms and privacy policies provided by the relevant third party.
14. Limitation of Liability
To the extent permitted by applicable law, Kozicart's responsibility for marketplace services will be governed by the nature of the services it provides and its obligations under applicable law.
Nothing in these terms excludes or limits any consumer rights, statutory obligations or liability that cannot lawfully be excluded or limited.
15. Suspension and Termination
We may restrict access to the platform or suspend accounts where there is suspected fraud, security risk, unlawful activity, material policy violations or other grounds permitted under applicable law.
Users may stop using the platform at any time. Account closure may be subject to outstanding orders, refunds, payments, disputes or legal retention requirements.
16. Changes to the Platform and Terms
We may modify, update or discontinue features of the marketplace, subject to applicable law and any obligations to users.
We may revise these terms from time to time. Updated terms will be published on the website with a revised date.
17. Governing Law and Disputes
These terms are governed by the laws of India, subject to applicable consumer protection and other mandatory legal provisions.
Disputes will be addressed through appropriate customer support, grievance redressal and legally available dispute resolution mechanisms.
Nothing in this section limits a consumer's statutory rights to approach a competent authority or consumer commission.
18. Contact Information
- Business: Kozicart
- Email: support@kozicart.com
- Phone: +91 96206 39268
- Address: [PENDING — client se lena hai]
- Grievance Officer: [PENDING — client se lena hai]
- Grievance Email: privacy@kozicart.com
Kozicart – Discover. Shop. Enjoy.