Payment Information

Last Updated: October 2, 2026

At Kozicart, we aim to make your shopping experience simple and secure. This page explains the payment methods available on Kozicart and how payments, refunds and payment-related issues are handled.

1. Accepted Payment Methods

Depending on availability at checkout, Kozicart may support payment methods such as:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Mobile and digital wallets
• Cash on Delivery (where available)
• Other payment methods offered through our payment partners

The payment methods available for a particular order will be displayed during checkout.

2. Online Payments

For online payments, customers will be redirected to or connected with our authorised payment gateway or payment service provider.

Kozicart does not normally store customers' complete credit card, debit card or banking credentials on its own systems.

Payment information may be processed by our payment service providers in accordance with their applicable terms, privacy policies and security requirements.

3. Payment Confirmation

An order is considered successfully placed after:

1. The customer completes the checkout process.
2. The payment is successfully authorised or confirmed, where online payment is required.
3. Kozicart generates an order confirmation.

Customers will receive an order confirmation through the contact details provided during checkout.

If payment has been deducted but the order confirmation is not received, please contact us before attempting the payment again.

4. Payment Failure

An online payment may fail because of reasons such as:

• Insufficient funds
• Incorrect payment details
• Bank or payment gateway issues
• UPI or banking service interruptions
• Transaction limits
• Network or technical issues
• Security or verification checks

If a payment fails, please check your bank or payment provider before attempting another transaction.

5. Amount Debited but Order Not Confirmed

If money has been deducted from your bank account or payment method but your order has not been confirmed, please contact Kozicart with:

• Your name
• Payment date and time
• Transaction/reference ID
• Amount paid
• Any available payment confirmation or screenshot

We will investigate the transaction with the relevant payment provider.

If the payment is confirmed as received but the order was not successfully created, the applicable amount will be refunded or otherwise resolved in accordance with the circumstances and applicable payment-provider process.

6. Cash on Delivery

Cash on Delivery may be available for selected products, locations or orders. Where COD is available:

• The COD option will appear during checkout.
• The customer may be required to pay the full order amount at the time of delivery.
• COD may not be available for certain products, locations, order values or customized/made-to-order items.

Kozicart reserves the right to restrict COD availability where reasonably necessary, subject to applicable law.

7. Product Prices

Product prices displayed on Kozicart will generally be shown in Indian Rupees (INR).

The applicable product price will be displayed before the customer completes the purchase.

Depending on the product and applicable requirements, the displayed price may include applicable taxes or taxes may be shown separately during checkout.

Any applicable shipping charges, discounts or other charges will be displayed before the order is placed.

8. Discounts and Promotional Offers

Kozicart may offer discounts, coupons, promotional pricing or free-shipping offers from time to time. Each offer may have specific conditions, including:

• Minimum order value
• Validity period
• Eligible products
• Maximum discount
• Usage limits
• Customer eligibility

The applicable terms will be displayed with the relevant offer. Unless specifically stated otherwise, promotional offers cannot be exchanged for cash.

9. Refunds

Where a refund is approved under our Returns & Refund Policy or Cancellation Policy, the refund will generally be processed through the original payment method.

The time required for the refund to appear in the customer's account may vary depending on the payment gateway, bank or financial institution.

For more information, please refer to our Returns & Refund Policy.

10. Payment Security

Kozicart takes reasonable measures to protect payment-related information. Customers should:

• Never share their OTP, PIN, CVV, password or banking credentials with anyone claiming to represent Kozicart.
• Verify that they are making payments through the official Kozicart checkout process.
• Avoid making payments to personal bank accounts or individuals unless specifically authorised through the official Kozicart platform.

Kozicart will not ask customers to share their OTP, UPI PIN, CVV or account password.

11. Third-Party Payment Providers

Payments may be processed through third-party payment gateways or service providers. Such providers may collect and process payment information according to their own privacy policies and terms.

Kozicart is not responsible for issues caused solely by a customer's bank, payment provider or third-party payment service, but we will reasonably assist customers in resolving transaction-related concerns.

12. Payment Disputes

If you believe that you have been charged incorrectly, charged more than once or have another payment-related concern, please contact us as soon as possible.

Please provide your order number and transaction details so that we can investigate the issue.

13. Contact Us

For payment-related questions or assistance:

• Email: support@kozicart.com
• Phone: +91 96206 39268
• Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST

Please include your order number or transaction reference when contacting us.

14. Policy Updates

Kozicart may update this Payment Information page from time to time to reflect changes in payment methods, payment providers, checkout processes or applicable requirements.

Any changes will be published on this page with the revised date.