Seller Terms and Conditions
These Seller Terms & Conditions govern the relationship between Kozicart and sellers who use the Kozicart marketplace to offer products to customers.
By registering as a seller or listing products on Kozicart, you acknowledge that you have read and agree to these terms.
1. Seller Eligibility
To sell on Kozicart, you must provide accurate and complete information during registration.
Sellers may include artisans, creators, makers, home-based businesses, independent entrepreneurs and other eligible businesses offering products that meet Kozicart's marketplace requirements.
Kozicart may request additional information or documents to verify a seller's identity, business or products.
2. Seller Account
Each seller is responsible for maintaining the confidentiality of their account credentials.
You are responsible for all activity carried out through your seller account.
You must notify Kozicart promptly if you believe your account has been accessed without authorization.
Seller information must be kept accurate and up to date.
3. Product Listings
Sellers are responsible for ensuring that all product information is accurate and complete.
Product listings should provide appropriate information such as:
- Product name
- Description
- Photographs
- Price
- Size or dimensions
- Materials
- Variations
- Customization options
- Processing time
- Availability
- Applicable care instructions
- Other information relevant to the product
Sellers must not provide misleading, false or deceptive product information.
4. Product Quality
Sellers are responsible for the quality, authenticity and condition of the products they list.
Products should match their descriptions and photographs as reasonably expected.
Minor variations may occur naturally in handmade products, but products should still meet the description provided to customers.
5. Handmade & Creative Products
Kozicart is focused on handmade, handcrafted and creative products.
Sellers must ensure that their products comply with Kozicart's category requirements and applicable laws.
Kozicart may restrict or remove products that do not meet marketplace requirements.
6. Intellectual Property
Sellers must have the necessary rights or permissions to sell their products and use any photographs, designs, artwork, trademarks, logos or other intellectual property included in their listings.
Sellers must not list counterfeit, unauthorized or infringing products.
If Kozicart receives a valid intellectual property complaint, the affected listing may be temporarily or permanently removed while the matter is reviewed.
7. Pricing
Sellers are responsible for setting accurate product prices.
Prices displayed to customers should include or clearly identify applicable charges as required by the marketplace and applicable regulations.
Kozicart may run promotional campaigns or discounts according to applicable seller and promotion terms.
8. Orders
Sellers are responsible for processing confirmed orders within the processing time stated in their product listing.
Sellers should keep product availability up to date.
If a seller is unable to fulfill an order, the seller should notify Kozicart as soon as possible.
Repeated order cancellations, delays or failure to fulfill orders may result in account restrictions according to Kozicart's policies.
9. Customized & Made-to-Order Products
Sellers offering customized or made-to-order products must clearly communicate:
- Available customization options
- Additional charges
- Processing time
- Expected dispatch time
- Applicable cancellation conditions
- Applicable return conditions
Sellers should not accept customization requests that they cannot reasonably fulfill.
10. Shipping
Sellers must follow the shipping arrangements applicable to their account and products.
Where seller-managed shipping is permitted, sellers are responsible for properly packaging products and dispatching orders within the agreed processing time.
Tracking information should be provided where available.
Sellers should cooperate with Kozicart and shipping providers when investigating delayed, damaged or lost shipments.
11. Returns, Refunds & Cancellations
Sellers must comply with Kozicart's applicable return, refund and cancellation policies.
Where a product is damaged, incorrect, defective or materially different from its listing, the seller may be required to assist with a replacement, refund or other appropriate resolution.
Customized and personalized products may have different return conditions where permitted.
12. Seller Fees & Commission
Sellers agree to pay the applicable commission, transaction charges, payment processing charges, shipping-related charges or other fees specified in the current Seller Fees & Policies.
Kozicart may update its fee structure from time to time in accordance with the applicable seller agreement.
13. Payments & Settlements
Seller payments will be processed according to Kozicart's applicable settlement schedule.
Settlements may be adjusted for refunds, cancellations, commissions, applicable fees or other amounts payable by the seller.
Sellers must provide accurate payment and bank information.
14. Taxes & Legal Compliance
Sellers are responsible for complying with all laws, regulations, licenses, registrations, tax obligations and other requirements applicable to their business and products.
Sellers must provide accurate tax and business information when required.
Kozicart may request documentation necessary for marketplace operations or legal compliance.
15. Prohibited Products
Sellers must not list products that are prohibited by applicable law or Kozicart's marketplace policies.
Products may be restricted or removed if they are illegal, counterfeit, unsafe, infringing, misleading or otherwise unsuitable for the marketplace.
Kozicart may maintain additional product-specific restrictions and guidelines.
16. Customer Communication
Sellers must communicate with customers professionally and respectfully.
Sellers must not request sensitive payment information, passwords, OTPs or other confidential information from customers.
Sellers should not attempt to move marketplace transactions outside Kozicart in order to avoid applicable marketplace fees or policies.
17. Seller Conduct
Sellers are expected to operate honestly and professionally.
Fraudulent activity, misleading listings, manipulation of reviews, unauthorized use of customer information or attempts to bypass marketplace policies may result in account restrictions or termination.
18. Customer Data
Sellers may receive customer information necessary to fulfill orders.
Such information must only be used for legitimate order-related purposes and must be handled securely.
Sellers must not sell, share, misuse or retain customer information for unauthorized marketing or other purposes.
19. Reviews & Ratings
Customers may be able to provide ratings and reviews for products or sellers.
Sellers must not manipulate reviews, create fake reviews, offer misleading incentives for reviews or attempt to unfairly influence customer ratings.
20. Kozicart's Rights
Kozicart may:
- Review seller accounts and product listings
- Request additional information or documentation
- Remove or restrict products
- Suspend or restrict seller accounts
- Withhold or adjust settlements where permitted under applicable policies
- Investigate complaints or suspected violations
- Update marketplace policies and requirements
These actions may be taken to protect customers, sellers and the integrity of the marketplace.
21. Account Suspension or Termination
Kozicart may suspend or terminate a seller account if the seller:
- Violates these terms
- Provides false or misleading information
- Lists prohibited products
- Repeatedly fails to fulfill orders
- Engages in fraudulent activity
- Violates customer or intellectual property rights
- Attempts to bypass marketplace fees or policies
- Violates applicable laws or regulations
Where appropriate, Kozicart may provide the seller with an opportunity to resolve the issue.
22. Changes to These Terms
Kozicart may update these Seller Terms & Conditions from time to time to reflect changes in the marketplace, services, legal requirements or business operations.
Updated terms will be published on the Kozicart website and may be communicated to sellers where appropriate.
Continued use of the marketplace after the effective date of updated terms may constitute acceptance of the updated terms, subject to applicable law.
23. Contact Us
If you have questions regarding these Seller Terms & Conditions, please contact Kozicart Seller Support.
- Email: sellers@kozicart.com
- Phone: +91 96206 39268
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