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Shipping & Delivery

Last Updated: October 2, 2026

Welcome to Kozicart! We aim to ensure that your handmade and carefully selected products reach you safely and on time. Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Ready-to-ship products are generally dispatched within 2–4 business days.
  • Made-to-order and customized products may require additional preparation time. The estimated processing time will be mentioned on the product page or communicated to you before confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping Locations

Kozicart aims to deliver products across India, subject to service availability at the customer's delivery address.

Delivery availability may vary depending on the seller, product type, courier partner and destination.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout before you place your order.
  • Shipping charges may vary based on the product's weight, dimensions, delivery location and shipping method.
  • Any free-shipping offers will be subject to the terms and conditions displayed at the time of purchase.

4. Estimated Delivery Time

  • Delivery timelines depend on the product's availability, processing time, destination and courier partner.
  • Ready-to-ship orders generally take approximately 3–10 business days after dispatch for delivery.
  • Customized, made-to-order or handmade products may require additional time for preparation and dispatch.
  • The estimated delivery timeline, where available, will be shown during checkout or communicated to the customer.

These timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, public holidays, transport disruptions or courier delays.

5. Order Tracking

Where tracking is supported by the courier partner, customers will receive tracking information through the contact details provided at checkout.

Customers can use the tracking details to follow the shipment's progress. For assistance with an order, please contact our support team.

6. Delivery Attempts

Our delivery partners will make delivery attempts according to their standard procedures.

Please ensure that:

  • Your name, delivery address, PIN code and contact number are accurate.
  • Someone is available to receive the order at the delivery address.
  • You respond to delivery-related calls or messages from the courier partner, where applicable.

If delivery fails due to an incorrect address, unavailable recipient or repeated unsuccessful attempts, the shipment may be returned to the seller or Kozicart. Additional shipping charges may apply for re-delivery, where permitted and communicated to the customer.

7. Handmade and Made-to-Order Products

Many products available on Kozicart are handmade, customized or prepared after an order is placed.

  • Preparation times may differ from product to product.
  • Minor variations in colour, texture, shape or finish may occur due to the handmade nature of the product.
  • Any specific customization or delivery requirements should be discussed with the seller before placing the order, where applicable.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

Our support team will coordinate with the relevant seller or delivery partner to help investigate the delay or shipment status.

If a shipment is confirmed lost, the matter will be handled in accordance with our Returns & Refund Policy and applicable consumer protection laws.

9. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete or incorrect product, contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product and packaging, where available

We will review the concern and guide you through the applicable resolution process under our Returns & Refund Policy.

10. Address Changes

If you need to change your delivery address after placing an order, contact our support team as soon as possible.

Address changes may not be possible once the order has been processed, packed or dispatched. Any approved change will depend on the seller and courier partner's capabilities.

11. Multiple Shipments

If your order contains products from different sellers or locations, items may be shipped separately and may arrive at different times.

Where applicable, separate tracking details and delivery estimates will be provided.

12. Contact Us

For shipping, delivery or order-related assistance, please contact us:

  • Email: support@kozicart.com
  • Phone: +91 96206 39268
  • Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST

Please include your order number when contacting us so we can assist you efficiently.

13. Policy Updates

Kozicart reserves the right to update or modify this Shipping & Delivery Policy from time to time. Any changes will be published on this page with the revised date.

By placing an order on Kozicart, you acknowledge that you have read and understood this policy.