Privacy Policy

Effective Date: October 2, 2026
Last Updated: October 2, 2026

1. Introduction

Welcome to Kozicart. We value your privacy and are committed to protecting your personal information when you visit our website, create an account, purchase products, register as a seller or use our marketplace services.

This Privacy Policy explains how Kozicart collects, uses, stores, shares and protects your information.

By using Kozicart, you acknowledge this policy and any applicable notices and consent mechanisms presented to you.

2. Information We Collect

Depending on how you use our platform, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing and delivery address
• Account login information

Order Information

• Products purchased
• Order history
• Delivery and tracking details
• Payment status and transaction references
• Customer support communications

Seller Information

For sellers registering on Kozicart, we may collect:

• Individual or business name
• Contact and business address
• Seller profile and product information
• Bank account and settlement details
• Applicable tax registration and business verification information
• Documents required for seller onboarding and compliance

Technical Information

• IP address
• Browser and device information
• Website usage and interaction data
• Cookies and similar technologies
• Security and diagnostic logs

We collect only the information reasonably necessary for the relevant purposes, subject to applicable law.

3. How We Use Your Information

We may use your information to:

• Create and manage customer and seller accounts.
• Process orders, payments, refunds and settlements.
• Coordinate order fulfilment, shipping and delivery.
• Communicate order updates and important account information.
• Provide customer and seller support.
• Verify seller accounts and prevent fraudulent activities.
• Improve our website, products and marketplace services.
• Maintain security and prevent unauthorized access.
• Comply with applicable legal, tax and regulatory obligations.
• Send promotional communications where permitted and, where required, with your consent.

4. Sharing of Information

We may share relevant information with:

Marketplace Sellers: Customer information necessary to fulfil orders, arrange delivery, handle returns or respond to order-related queries.

Payment Service Providers: Information required to process payments, refunds and settlements.

Shipping and Logistics Providers: Names, addresses, phone numbers and shipment information required for delivery.

Technology and Service Providers: Hosting, analytics, customer support, security and other service providers engaged to operate the marketplace.

Legal and Regulatory Authorities: Information where disclosure is required or permitted by applicable law.

We do not authorize service providers to use personal information for purposes unrelated to their contracted services.

5. Payments

Online payments may be processed through third-party payment service providers. Payment information is handled according to the applicable provider's security and privacy practices.

Kozicart may receive transaction references, payment status and other information necessary to manage orders and settlements.

We do not intend to store complete card credentials or payment authentication secrets on our own systems.

6. Cookies and Similar Technologies

Kozicart may use cookies and similar technologies to:

• Enable essential website functionality.
• Maintain secure login sessions.
• Remember preferences.
• Understand website usage.
• Improve performance and user experience.
• Support analytics or marketing, where implemented and permitted.

Where required, we will provide appropriate notices and obtain consent before using non-essential cookies or similar technologies.

Please refer to our Cookie Policy for more information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account management, order fulfilment, customer support, dispute resolution, security and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable law and legitimate retention requirements.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure connections, authentication, monitoring and appropriate service-provider safeguards.

However, no internet-based system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information concerning you.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.
• Exercise other rights available under applicable data protection laws.

Requests may be subject to identity verification and legal retention requirements.

10. Children's Privacy

Kozicart is not intended to be used independently by children where parental consent or other legal requirements apply.

We do not knowingly collect children's personal information in violation of applicable law. If we become aware that such information has been collected improperly, we will take appropriate steps to address it.

11. Third-Party Websites

Our website may contain links to third-party websites, payment providers or social media platforms. Their privacy practices are governed by their own policies.

Kozicart is not responsible for the privacy practices of independent third-party websites.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology or legal requirements.

Updated versions will be published on our website with a revised effective or updated date.

13. Contact & Grievances

For privacy-related questions, requests or complaints, please contact:

• Business: Kozicart
• Email: privacy@kozicart.com
• Customer Support: support@kozicart.com
• Phone: +91 96206 39268
• Address: [PENDING — client se lena hai]
• Grievance Officer: [PENDING — client se lena hai]
• Grievance Email: privacy@kozicart.com

We will acknowledge and address grievances within the timelines required by applicable law.

Kozicart – Discover. Shop. Enjoy.